privacy policy.
Last Updated: 12 March 2026
Welcome to this website ("Site"), which is owned or operated by Malin + Goetz Inc. ("MALIN+GOETZ", "we", "us" or "our").
MALIN+GOETZ values its customers and respects their privacy. Your visit to the Site and your use of any of the services or features we provide is subject to our Terms of Use and Terms and Conditions.
This Privacy Policy (together with our Terms of Use, Terms and Conditions, Cookies Policy and any other documents referred to therein) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. We are the data controller in respect of your personal information. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
By accepting our terms and conditions or by continuing to use our Site you confirm that you have read and understand this policy. If you do not agree with the terms of this Privacy Policy, then you should immediately discontinue use of the Site and our services without providing us with any personal information.
Our Site is not intended for, and should not be used by, children under the age of 13. We do not knowingly or intentionally collect any information from children under the age of 13.
This Privacy Policy does not cover information that you submit on any other websites. For example, if you post something on third party sites such as Twitter, Instagram, Facebook or YouTube ("Third Party Sites"), that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy. Similarly, if you post something on another website operated by any member or brand within our group ("Associated Sites"), that information is governed by the privacy policies on those Associated Sites and is not governed by this Privacy Policy. You should always check the Terms and Conditions and Privacy Policies posted on Third Party Sites and Associated Sites.
1. How/when we collect personal information from you
Information you give us: You may give us personal information about you when you:
- visit our Site;
- fill in forms on our Site, instore or through our social channels;
- set up an online account, subscribe to our services (including our (+) points loyalty programme (“(+)Points”), or place an order on our Site;
- submit enquiries, feedback, suggestions, ideas or other information;
- participate in our customer satisfaction surveys or other market research; and/or
- communicate with us via phone, email, social networking websites, third party apps or otherwise.
Personal Information we receive from other sources: We may receive personal information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. We are also working closely with third parties (including technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
2. Personal information we collect about you
We may collect and process the following personal information about you:
- contact details (such as your name, address, email address and telephone number);
- demographic information (such as age, nationality, gender and/or other information that may identify you as an individual);
- password and authentication information;
- responses to customer surveys or market research (unless anonymous);
- financial and credit card information;
- your marketing preferences; and
- if you enrol in (+)Points, your date of birth and information relating to rewards and participation.
We may also collect personal information automatically. For example, if you contact us with a complaint or query we may keep records of phone numbers, correspondence and the time taken to resolve issues. We may also record satisfaction levels and store your purchase history.
We may also automatically collect personal information using cookies and similar technologies such as pixels and tags. A cookie is a small file of letters and numbers that we may set on your device. These technologies help websites understand your preferences and improve your experience.
You can find more information about the tracking technologies we use in our Cookie Policy. This information may include:
- technical information including the Internet protocol (IP) address;
- login information for your online account and/or (+)Points account;
- browser type and version, time zone settings and plug-ins;
- operating system and platform; and
- information about your visit including URL clickstream data, products viewed or searched, page response times, downloads, visit duration and page interactions.
3. Use made of your personal information
We may use personal information in the following ways:
- to fulfil your order and communicate about order fulfilment;
- to ensure your order is delivered correctly;
- to maintain your account;
- to provide a birthday gift as part of the (+)Points programme;
- for accounting, billing, reporting and auditing purposes;
- for authentication, identity checks and fraud prevention;
- for payment card verification and screening;
- for safety, security and internal operations including data analysis and research;
- for customer care support;
- for services such as identifying your shopping preferences and tailoring advertising;
- to monitor use of our Site and improve user experience;
- to operate and administer the (+)Points programme (including sharing information with Yotpo Inc);
- to tailor marketing, promotional offers and product communications;
- to notify you of changes to our services;
- to allow participation in promotions, sweepstakes and surveys;
- to send cart reminder emails (with opt-out available); and
- to conduct marketing analysis and assess campaign effectiveness.
We may also combine information collected from you with information from other sources such as social media platforms to tailor advertising and improve your shopping experience.
4. Legal basis for processing
We will only process your personal information where we have a legal basis to do so, including:
- Consent — where you have agreed to receive marketing communications.
- Legitimate interests — to understand customers, promote services and operate effectively.
- Performance of a contract — for example processing orders and delivering products.
- Compliance with law — where we must comply with legal obligations.
5. Opt-Out of direct marketing
You can tell us not to send you marketing communications by clicking the unsubscribe link in marketing emails or by contacting our customer services team.
6. Disclosure of your information
We may share your personal information with any member of our group, including our parent company Manzanita US Investments LLC and its subsidiaries. Please visit www.manzanitacapital.com for more information.
We may also share personal information with third parties including:
- service providers, suppliers and subcontractors supporting our services;
- advertising networks and partners such as Google and Meta;
- analytics and search engine providers; and
- customer survey and feedback partners.
We do not provide personal details to third parties for their marketing purposes unless you have opted in to receive such communications.
We may also disclose personal information in connection with corporate transactions such as restructuring, sale, acquisition or merger, or where required by law.
7. Where we store and process your personal data
Personal information may be transferred and stored outside the country where it was collected, including outside the EEA or UK. Where transfers occur, we implement safeguards such as standard contractual clauses to ensure adequate protection.
8. Security and passwords
We maintain reasonable technical and organisational security measures to protect personal information from loss, misuse or unauthorised access. However, transmission of information via the internet is not completely secure and is done at your own risk.
9. Third Party Websites
Our Site may contain links to third-party websites. These websites have their own privacy policies and we do not accept responsibility for them.
10. Data Retention and Destruction
We store personal information for as long as necessary to provide services and comply with legal obligations.
11. Rights of Data Subjects
You may have rights to access, correct, delete or restrict your personal information, and to object to certain processing. To exercise these rights please contact us.
12. Changes to our Privacy Policy
This Privacy Policy is effective as of the date at the top of this page. We may update it periodically and will revise the effective date when changes occur.
13. Contact
Questions or requests regarding this Privacy Policy should be addressed to help@malinandgoetz.co.uk or by post to MALIN+GOETZ, 330 Seventh Avenue, 21st Floor, New York, NY 10001, United States.
14. UK data protection representative
Legal Team
Manzanita Capital
43 Great Marlborough Street
London, W1F 7JL
United Kingdom
15. EU data protection representative
ePrivacy GmbH
Große Bleichen 21 20354
Hamburg
Germany
https://www.eprivacy.eu
